Returns

In the event that you are not entirely satisfied with your purchase, simply return the item or items to us in their original condition* within 14 days of receipt. We will issue a full refund (excluding original delivery charge) on receipt, or exchange the item for another size / colour if preferred.

Please note: The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility.

The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special delivery, please note a refund will only be processed once it arrives back at our warehouse.

Upon returning any items, please include a completed 'Returns form' along with your invoice and the items you would like to return/exchange. The address to send items that you wish to return is as follows:-

ItGirls
Collyers
Unit 2
Main Road North
Dagnall
HP4 1RE

You can call our Customer Services team between 10.00am and 6.00pm (Monday to Friday). We will only refund the card from which the original payment was made.

If the item you have received is faulty, please contact our customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 14 days from receipt of the faulty item to return it to us.

If the item you received is not what you originally ordered please contact Customer Services team quoting your order number, your name and address, details of the incorrect delivery and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.